CRM (Client Relationship Manager)

Job Summary
Responsible for managing client communication, ensuring timely payment follow-
ups, and coordinating service-related activities. Acts as a bridge between clients and
internal teams, supports document collection, and conducts feedback calls to
maintain service quality and client satisfaction.

Key Responsibilities
 Conduct debtor calling and payment follow-ups to ensure timely
collections.
 Handle client coordination for smooth service delivery.
 Act as a communication bridge between clients and internal teams.
 Follow up with clients for collection of required documents for various
services.
 Perform service feedback calls to maintain quality and client satisfaction.
 Maintain proper records of client interactions and updates.
 Ensure timely resolution of client queries and concerns.
 Support overall client relationship management and retention efforts.

Qualification
 Bachelor’s degree in Business, Marketing, IT, or related field 
 0-1 years of experience in CRM, sales operations, or marketing operations
 Strong communication and interpersonal skills 
 Problem-solving and troubleshooting abilities 
 Data management and customer analytics